It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought. This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would you be using if the […]
The post Using All the Features: Beating the 80/20 Rule with Customer Training appeared first on Litmos.