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A Megadose of Inspiration & Ideas: Introducing Litmos LIVE
It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat with the same colleagues, grumble at the same challenges, and smile at the same silly inside...
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Announcing the 2nd Annual Lenny Awards
You work so hard on your learning programs! It’s difficult work that requires constant attention, great flexibility, and ongoing learning for yourself as the discipline rapidly evolves and becomes...
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Using All the Features: Beating the 80/20 Rule with Customer Training
It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. This may sound like an exaggeration, but let's do an experiment: how many of...
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Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s...
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Unveiling a Legendary L&D Speaker Lineup at Litmos LIVE
Now that we’ve flipped the calendar to October, Litmos LIVE is just a month away. Things are really heating up on the agenda, as we continue to unveil sessions from the who’s who in learning...
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3 ways to prevent employee burnout in the contact center
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and...
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Customer training your clients will love
If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs —...
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Why Learning Experience Matters
The buzzword of the year might be ‘learning experience’. We’re seeing the concept of LX, or learning experience design, rise from idiosyncratic to mainstream. People don’t just want learning events,...
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8 Ways To Use Videos In External Sales Team Online Training
Videos are memorable, entertaining, and visually engaging, which makes them the perfect addition to your external sales team online training. But how can you use these powerful online training tools to...
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The Top 5 Totally Terrifying Training Mistakes
Happy Halloween! And Feliz Día de los Muertos to our friends in Mexico and Latin America! Before you get decked out in full zombie costume to take the kids trick or treating, or to take yourself to a...
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The DNA of a Customer-Focused Sales Team
In the United States alone, the amount invested in sales training each year is staggering – a whopping $800 billion! (Yes, with a B!) It’s not new to say sales is the lifeblood of a business. It’s no...
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Learning's Revolutionary Evolution
Organizations are making their digital transformations and it is critical that learning takes a strategic role in this shift. But learning is going through its own metamorphosis and L&D will be how...
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Litmos LIVE: Day One Wrap Up
Wow, Day One of Litmos LIVE is a wrap! What a whirlwind of non-stop presentations, panels, product talks, and training. The Networking Lounge was jumping with interactivity and lots of questions for...
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Litmos LIVE: Final Wrap Up
Litmos LIVE is in the bag! The event was a huge success and we absolutely loved being able to interact with so many of you in-session and one-on-one in the Networking Lounge. We hope you enjoyed the...
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Training Gen Z: What Your Youngest Employees Expect From the Workplace
Once again, it's time to start worrying about a new generation coming into the workforce. In fact, the worrying has already begun. A recent study showed that managers are not excited to welcome...
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The truth about digital learning
David Wilson, CEO of Fosway Group, Europe’s #1 HR industry analyst, joins us to reveal the truth about digital learning: Learning and development is quick to jump on new tools and technologies. But if...
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Two Keys to a Successful Learning Strategy
When was the last time you drove somewhere you’d never been before — without punching the address into your GPS or map app? Or you had a human co-pilot (or navigator) sitting next to you, providing...
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Three ways to make learners more comfortable with L&D
This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking for comfy blankets, super soft socks, cozy pajamas, etc. You get the idea. Some trend...
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Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the claims are increasingly irritating. Now this probably isn’t new, I’m just more ‘sensitized’, but I see...
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How Training Keeps Your Customers Coming Back For More
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of...
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