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SAP SAPPHIRE NOW: Highlights from Orlando
As you all know by now, Litmos is part of SAP, as announced and finalized earlier this year. This on its own is a thrilling fact, but it comes with other perks, one of which is getting to participate...
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7 Common Gamification Mistakes and How to Avoid Them
Gamification in training has aged well. In the few years gamified e-learning has been around, it has grown from a buzzword into a mainstay of online training. The fact that it’s been around for a few...
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Thoughts on new leadership in business and learning
“…today’s business schools are busy teaching and researching 20th century management principles and, in effect, leading the parade towards yesterday.” – Steve Denning I recently was asked to contribute...
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Three pillars of modern learning
In the past few years, we've all heard a lot of references to "modern learning," a term which can be difficult to pin down, depending on several factors, including what we define as "modern." You could...
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How Your Mission Defines Your Customer Experience, And How to Train for it!
A simple question often stumps the best of leaders. It’s one of those questions that should be on every corporate strategy document, and yet often isn’t. “What sort of experience do you want to...
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Learning’s Role in Digital Transformation
The phrase “digital transformation” is used with increased frequency these days. It is one of those terms people invoke in business conversations while everyone nods in agreement, saying, “Yes, we must...
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The Performance-Learning Relationship
From the perspective of Learning & Development, performance support and learning are very different things. One is to help succeed in the moment without learning, and the other is to achieve a new...
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Hire the heart and train the brain
Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude, train skill. Yet, in today's rallying cry for more technical training, this important message...
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7 Ways to Develop A Culture Of Continuous Learning In The Remote Workforce
The remote workforce is growing. Numbers from Gallup show that 43 percent of employees work remotely at least some of the time, and according to Globalworkplaceanalytics.com, the number of employees...
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Meeting the Modern Need for Immediacy: 10 Tips for Training in Minutes not...
Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re literally the face of your business, make sure they’re...
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How much education does your marketing require?
We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s up to marketing to help educate those who will eventually use these products and...
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4 Ways You are Self-Sabotaging Your Learning Efforts
I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students, including Carrey, at the school practice Transcendental Meditation....
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The importance of training your customers
You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. Why? We’ve written before about the benefits of continuous learning in the...
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Planning for Learning’s Rapidly Approaching Future
Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that when it was completed, the growing population simply filled the new road and...
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Modern Sales Training: Turning Learning into Currency
It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell, sell, sell no matter what. However, the research and real-world...
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Learning in the Workflow
The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that staff can provide answers ‘on demand’, and employees expect...
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Modern Learning: Balancing Today's Challenges with Tomorrow's Opportunities
In today’s business environment, challenges come fast and furious. Too often, the learning function finds itself continually putting out fires, rather than planning for the organization’s future. The...
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Your salespeople need more education about customer experience
Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer journeys. Have you ever been disappointed? Most likely, your story...
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8 Overlooked Mobile Learning Benefits For Customer Service Online Training
Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve...
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Required Learning: When Training Is Life-Saving
Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer experience training that improves the flow of business and soft skills training that...
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