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Honoring International Women's Day
Today, the world is celebrating the achievements of women! A heartfelt cheers to that from our team to yours. If you’re not familiar with International Women’s Day (IWD), it’s a global celebration of...
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Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using independent contractors instead of employees. And, there are complex and limiting constraints...
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How do Lucky Learning Pros Find their Pot of Gold?
It’s St Patrick's Day weekend and millions of people around the globe are about to get their green on and go “Irish for a Day,” even if they don’t have a drop of Irish blood. Not an issue! That’s part...
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How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for...
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The Countdown for SAP Customer Experience LIVE is On!
The countdown leading up to SAP Customer Experience LIVE is on and we have some exciting news and updates around the event. With numbers on the brain, we’ve put together the perfect equation to...
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What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers...
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The importance of partner training
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to support them, you maintain a robust partner program. You offer a partner portal with...
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6 Top Tips To Measure Online Training With LMS Metrics
Analytics are generally used to market and attract new customers to your brand. Big Data can also help you determine how your corporate learners are faring and if the online training content is on...
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Learning, what is it good for?
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on how learning contributes directly to your customers’ experience – and ultimately your...
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Powering customer experiences that count
In the second part of this guest series, David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, builds on his last post for us and reveals practical ways to create learning...
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Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction of any such program requires change management. And,...
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All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session in the SAP Litmos Thought-leader Track on...
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Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional businesses using training to create positive experiences...
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SAP Customer Experience LIVE: Takeaways from a Five-star Experience
It’s hard to believe that SAP Customer Experience LIVE is over! Time flies when you’re having fun and learning how to optimize your training with customers, partners, and colleagues. To celebrate the...
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Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance of informal learning at work" that has interesting implications...
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Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE earlier this month as part of the larger SAPPHIRE NOW conference, SAP’s annual...
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SAP Litmos was BALLIN at ATD 2019
ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum sponsor. With more than 2,000 visitors to our booth and a wide variety of SAP...
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4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for contract workers is illegal in the U.S., but there's a lot more to this story, so let's dig...
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Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to win. The gap between what customers expect and what actually gets...
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Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of time thinking about learning and managers. This creates huge blind spots within organizations...
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