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Honoring World Mental Health Day
It's World Mental Health Day, a day when people from across the globe are encouraged to educate themselves, raise awareness and most importantly connect with one another around the subject mental...
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In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are hired. But what does that mean for training? Scaling isn’t easy; 70% of...
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The Power of People in Learning
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly recognizing the power of people. To...
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Customer Training: Are You Ahead of the Curve?
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. This process can be challenging and costly....
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Salespeople: It's Halloween but Don't Be Creepy
A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard to data privacy and personalization (and I couldn't agree more), but this admonishment...
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Sales Training: Product Knowledge, Soft Skills, or Both?
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. For the project, I talked to sales thought leaders, authors, and...
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Winson Group Boosts Learner Engagement and Delivers Award-winning Service...
As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes $100 billion in gross value to the...
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Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on the experiences a company delivers to consumers. They buy, re-buy, and recommend...
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Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can, and should, go for an aspirational goal, one that stretches us. I want us to work on...
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Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and...
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The Top Five Ingredients for a Perfect Training Recipe
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if your guests are vegan, gluten-free, or have allergies. No...
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SAP Litmos Rocked L&D Innovation and Tech Fest in Sydney!
Wow, what a week it’s been for the SAP Litmos ANZ team! We couldn’t be prouder to sponsor two days packed full of innovation, technology and networking at Sydney’s 2019 L&D Innovation & Tech...
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Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They say: “But I’m in accounting/learning and development/logistics. So customer...
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Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special kind of person to be willing to go into a sales career whether it be B2B or B2C selling....
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Training from the mall this month?
‘Tis the season for PTO. Workers will be working a lot less this month. From family obligations to holiday-related events to the holidays themselves, plenty of employees will be working remotely and...
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Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because then it becomes way too easy for it to become nobody’s job. Without leadership,...
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Corporate Training Content: Directions in Curation
One of the mantras I’ve championed is "curation over creation." And I still believe it. It’s just that the task has changed. For the better, notably. In particular, there is not only backup support for...
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Training in 2020: Five Priorities for the New Year
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations have gotten more serious about making training a priority in the last few years and it...
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3 Gifts to Give Every Learner
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we can give our learners – and not just this time of year, but all year long....
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Looking Back on a Great 2019
Every year seems to fly by faster than the last, doesn't it? Well, 2019 was no exception. Hopefully, you're still enjoying some time off with family and friends, and preparing to make 2020 the best...
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